Privacy & Terms | West Wales Chimney Sweeping

Privacy Policy

1. Introduction

West Wales Chimney Sweeping (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit westwaleschimneysweep.co.uk (the “Website”).

2. Data We Collect

a. Information you provide directly:

Name, email address, phone number, address (when scheduling a service)
Photos/details of your chimney or fireplace (optional for quoting purposes)
Payment information (handled securely via third-party processors)

b. Information we collect automatically:

IP address, browser type, operating system
Pages you visit, time spent, referral sources (via cookies and analytics)

c. Cookies & tracking:

Session and preference cookies (essential website functionality)
Google Analytics or similar (aggregate, anonymous metrics)

You can manage or delete cookies via your browser settings.

3. How We Use Your Data

To confirm and schedule your appointments
To assess your property when quoting for services
To respond to inquiries, feedback, or complaints
To process payments and send invoices
To improve our website, services, and marketing
To meet legal or regulatory obligations

4. Legal Basis for Processing

Consent: When you submit forms or sign up for newsletters
Contractual necessity: To fulfill service agreements
Legitimate interest: To improve operations and promote services
Legal obligation: For compliance or dispute resolution

5. Data Sharing & Disclosure

We do not sell or rent your data. We may share information with:

Payment processors (e.g., Stripe, PayPal)
Service providers (e.g., email, CRM, website hosting)
Authorities, if required by law or court order

6. Data Retention

Booking details and correspondence: up to 7 years (tax/accounting)
Inquiries and marketing contacts: until unsubscribed or upon request
Analytics data: retained in aggregate form

7. Security Measures

We use encryption (SSL/TLS), secure servers, and access controls to protect your data. While we strive for security, no system is 100% immune. Notify us of any suspected breaches.

8. Data Subject Rights

You have the right to:

Access and receive a copy of your data
Request correction or deletion of your data
Object to or restrict processing
Opt out of marketing communication
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

9. International Transfers

If data is transferred outside the UK/EU (e.g., to third-party processors), we ensure adequate protection via standard contractual clauses or similar mechanisms.

10. Children’s Privacy

Our services are intended for users aged 18+. We do not knowingly collect data from minors. If a minor’s data is discovered, it will be deleted upon request.

11. Changes to This Policy

This Policy may be updated occasionally. We’ll post the updated version with its effective date. King us regularly.

12. Contact Us

West Wales Chimney Sweeping

Email: adam@westwaleschimneysweep.co.uk

Phone: 07840427913

Address: Maesyfelin House, Llangybi, Lampeter, Ceredigion, SA48 8LY

Terms of Use

1. Overview

These Terms govern your use of our Website and services. By accessing the Website or booking services, you agree to these Terms.

2. Services

We provide chimney sweeping, inspections, cleaning, and related maintenance services in West Wales. Detailed descriptions, pricing, and exclusions apply as per quotes or invoices provided.

3. Booking, Estimates & Payment

Bookings can be made via phone, email, or website.
Estimates are valid for 30 days unless stated otherwise.
Payment is due upon job completion or as per invoice terms.
Late payments may incur interest (e.g., 5% monthly).

4. Access & Cooperation

You agree to:

Provide safe, unobstructed access to chimneys/fireplaces
Remove furniture and soft furnishings from the room and remove breakable items
Disclose relevant property info (e.g., flue condition)
Remove valuable/delicate items from the work area

5. Job Completion & Inspection

Upon completion, we’ll provide a sweep inspection report and certificate (if applicable).
If issues are detected (e.g., creosote buildup), we’ll recommend corrective action.
Any extra work requires your approval and may incur extra costs. Hourly rate for unforeseen work is £75 plus plant, travel (if required)
If the job has changed and different materials are required to complete the job, a restocking fee of 50% is chargeable.

6. Liability & Warranty

Services are carried out using reasonable care and skill.
We are not liable for pre-existing damage unless caused by negligence.
Maximum liability for direct loss is limited to the service fee.
We’re not responsible for indirect or consequential losses (unless required by law).

7. Cancellations & Rescheduling

Cancel/reschedule at least 48 hours before your appointment.
Last-minute cancellation (within 48 hours): may incur a fee up to 50% of the service cost.
We may reschedule due to weather, illness, or safety. We’ll notify you promptly.

8. Complaints & Dispute Resolution

Contact us first: we aim to resolve complaints expediently.
If unresolved, disputes may be referred to the UK Small Claims Court or alternative dispute resolution (ADR), if available.

9. Intellectual Property

Website content (text, images, logos) is owned by us or licensed.
Copying, reproducing, or using it without written permission is not permitted.

10. External Links

Our site may include links to third-party sites. We’re not responsible for their content or policies. Use them at your own risk.

11. Amendments

We may update these Terms at any time. Revised versions will be posted with an effective date. Continued use constitutes acceptance.

12. Governing Law

These Terms are governed by UK law. Any legal disputes shall be handled by the courts of England and Wales.

13. Contact Information